Navigating the Patient Journey in Specialty Pharmacy


What’s the difference between good specialty pharmacies and great ones? The great ones help their patients navigate potential roadblocks, such as insurance issues, high costs, and language barriers. They develop strategies to streamline the journey from initiation to adherence and persistence. Find out how to get your specialty pharmacy to great and craft the best patient experience possible. Two expert pharmacists will walk you through their successful tactics for optimizing patient therapy, reducing waste, improving access to specialty medications, and ensuring medication adherence.

Pharmacist Learning Objectives

At the completion of this application-based activity, participants will be able to:  

  1. Describe the roadblocks in the specialty pharmacy patient journey and their impact on access to medications and outcomes.
  2. Discuss ways in which specialty pharmacists contain costs for patients and ensure timely access to treatment. 
  3. Identify the role of specialty pharmacists in ensuring medication adherence, monitoring, and care optimization. 
  4. Discuss examples of how a specialty pharmacist can offer individualized services that engage patients in their care.
Joann Stubbings, BSPharm, MHCA
Associate Director, Specialty Pharmacy Services
University of Illinois at Chicago College of Pharmacy
Autumn Zuckerman, PharmD
Program Director, Health Outcomes and Research
Vaderbilt University Medical Center
Learning Level: Level 2
Track: Specialty Pharmacy
Session Time Slot(s): 
Sunday, March 22
1:00 PM - 2:30 PM
Gaylord National Resort - National Harbor 6-7
ACPE Pharmacist: 0202-0000-20-034-L04-P
CEUs Pharmacist: 0.15
Activity Type: