General Sessions

General Sessions

APhA Opening General Session
Saturday, March 17
9:00 am–11:00 am
Music City Center

Keynote Presentation: Walking a Mile in Your Patient’s Shoes

Health care is often expensive, inconvenient, and confusing for patients in the United States. Accessing effective and comprehensive health care can be particularly challenging for patients with multiple chronic conditions and functional limitations. Such patients are more likely to report unmet medical needs, are less likely to report good patient-provider relationships, and have higher health care costs. Understanding the patient experience of the health care system can allow providers to better respond to patient needs and develop more meaningful relationships.

BJ Miller, MD, Assistant Clinical Professor of Medicine at the University of California San Francisco (UCSF), shares his experiences as a patient and the insights he has gained for his own health care practice. Dr. Miller, an expert on palliative and end of life care, is an attending specialist for the Symptom Management Service of the UCSF Helen Diller Comprehensive Cancer Center, one of the country’s very first outpatient palliative care clinics, and is also an advocate for a health care system that minimizes unnecessary suffering and maximizes quality of life.

APhA Second General Session
Sunday, March 18
9:00 am–11:00 am
Music City Center

Keynote Presentation: Digitally-Connected Patients Are Here. Are You Ready?

We live in a world where people with chronic health conditions form online communities to share their experiences living with disease. Where newly diagnosed patients can improve their outcomes by connecting with and learning from others around the globe who have traveled similar paths. Where researchers learn more about what's working, what's not, and where the gaps are, so that they can develop new and better treatments.

Jamie Heywood, Co-Founder and Chairman, PatientsLikeMe, and Founding Director, ALK Therapy Development Institute, discusses patients’ experience as they navigate through the health care system and how they end up networking with similar patients to find support and recommendations. Mr. Heywood is one of the foremost practitioners using technology to transform the future of health care. As a passionate believer in transparency and collaboration, he is a leader in engaging patients, understanding their needs, and applying entrepreneurial smarts and drive to improving the treatment and delivery available to them.